Summary at a glance
Withings earns real love for its analog hybrid watch design, sleep tracking and clinical-grade ECG, with one app tying scales, watches and a sleep mat together.
The loudest complaints are customer support (bots and email, no phone line), battery degradation and back-panel failures near the two-year mark, and daytime workout heart-rate accuracy.
App Store ratings (4.6/5) and Trustpilot (2.7/5) disagree sharply because they measure different things — the free app and device versus the purchase and support experience.
This review aggregates roughly 35 verbatim opinions across four source types; we have not used the product first-hand.
Best for people who want discreet, long-battery heart, sleep and body-composition monitoring; a weaker fit for athletes needing accurate live workout heart rate or onboard GPS.
This article aggregates publicly available user sentiment and one published tester account. It is not first-hand testing, and it is not medical advice. Prices are from the US Withings store and can change.
TL;DR verdict
Withings makes health hardware that people like to wear and live with. The hybrid watches look like real analog watches, the sleep tracking is well regarded, and the ECG is clinical grade. One app holds all the data.
The problems start after you buy. Support runs through bots and email with no phone line, and a cluster of 2026 reviewers report batteries collapsing and case backs falling off near the two-year mark.
Two ratings show the split. On Trustpilot the brand sits at 2.7/5 across 4,403 reviews trustpilot.com, while its Health Mate app holds 4.6/5 across 358K ratings on the App Store apps.apple.com. The two scores rate different things.
If you want quiet, long-battery monitoring of heart, sleep and body composition, Withings fits. If you need accurate live workout heart rate or onboard GPS, look elsewhere.
The App Store score (4.6/5) rates the free app and device experience; the Trustpilot score (2.7/5) rates purchase and support. Read both scores separately.
People who want clinically-oriented heart, sleep and body-composition monitoring in discreet, long-battery hardware with a free app. It does not suit athletes who need accurate live workout heart rate or built-in GPS.
Withings ScanWatch 2 (and the wider Withings ecosystem)Reviewers consistently praise the discreet hybrid design, sleep tracking that owners compare to an Oura Ring, and a clinical-grade ECG one reviewer says their cardiologist accepts. The recurring costs are support access, battery longevity and daytime workout heart-rate accuracy.
What is Withings?
Withings is a connected-health hardware brand. It builds scales, hybrid smartwatches, blood-pressure monitors and a contactless sleep-tracking mat, and feeds all of them into one app called Health Mate withings.com.
Withings sells medical-grade sensing in everyday objects. The ScanWatch 2 carries a 1-lead ECG, SpO2 and 24/7 temperature, and Withings lists these as FDA-cleared features. The watches have analog hands over a small dial, so they look like regular watches.
People mention the design first. Even unhappy reviewers tend to concede the hardware looks good before they list what went wrong.
The app works without paying. Withings offers free unlimited data storage and sells a paid Withings+ subscription for extra scores and a cardiologist ECG review. The split between free and paid features causes repeated complaints, which we cover below.
Withings ScanWatch worn on the wrist in natural lightWhat does Withings cost?
Withings sells hardware with an optional subscription. You buy a device outright, and the app is usable without paying anything more.
The US prices below come from the Withings store withings.com:
| Product | Price | What it does |
|---|---|---|
| Sleep (under-mattress mat) | US$199.95 | Contactless sleep tracking, deep/light/REM stages, snoring and breathing-disturbance detection, heart rate, Sleep Score |
| ScanWatch 2 (hybrid watch) | US$369.95 | 1-lead ECG, SpO2, 24/7 temperature, overnight HRV, REM sleep tracking, cycle tracking, up to 35-day battery |
| Body Scan (health-station scale) | US$499.95 | Body composition, segmental readings, heart-health metrics via handle electrodes |
| Withings+ subscription | US$9.95/mo or US$99.50/yr | Health Improvement Score, Cardio Check-Up cardiologist ECG review, Withings Intelligence AI insights, Readiness Indicator |
The base Sleep mat starts at US$199.95, and Withings+ is optional at US$9.95/mo or US$99.50/yr with one month free withings.com. Devices are FSA/HSA eligible in the US.
The subscription draws the negative reviews. Owners resent finding scores they expected behind the paywall, and one Trustpilot reviewer says a subscription was "set by default in app" without a clear opt-in trustpilot.com. We return to that in the complaints section.
The app is free, but some scores and the Cardio Check-Up sit behind Withings+. Check that the features you expect to use are in the free tier before you buy.
Sleep (sleep tracking mat)
US$199.95
ScanWatch 2 (hybrid smartwatch)
US$369.95
Body Scan (connected health station scale)
US$499.95
Withings+ subscription
US$9.95/mo or US$99.50/yr (1 month free)
Sleep (sleep tracking mat)
contactless under-mattress sleep tracking; sleep stages deep/light/REM; snoring & breathing-disturbance detection; heart rate; Sleep Score
ScanWatch 2 (hybrid smartwatch)
1-lead ECG; SpO2; 24/7 temperature; overnight HRV; REM sleep tracking; cycle tracking; up to 35-day battery
Body Scan (connected health station scale)
body composition; segmental readings; heart-health metrics via handle electrodes
Withings+ subscription
Health Improvement Score; Cardio Check-Up cardiologist ECG review; Withings Intelligence AI insights; Readiness Indicator
What users consistently praise
Four things come up again and again across our sources.
Design and build. This is the most consistent praise. A published tester called it "Lovely design" (as of a 2024 Trusted Reviews account) trustedreviews.com, and even critical Trustpilot reviewers concede the watch looks good before they complain. People like a health tracker that looks discreet.
Sleep tracking. Owners rate the sleep data highly. The same 2024 tester found sleep duration and stage breakdowns "similar to data captured by an Oura Ring Gen 3" trustedreviews.com. That is a strong result for a device you also wear as a watch.
One connected ecosystem. App Store reviewers value having scale, watch and blood-pressure data in a single place, describing the devices as "seamlessly connected to record the results in one place, the Withings app" (an App Store review, several of which date to 2018 to 2023) apps.apple.com.
Clinical-grade ECG. Some users value the medical features. One Trustpilot reviewer says the watch "gives me an ECG which is excellent that my cardiologist can accept" trustpilot.com.
Some reviewers report good support. A minority of Trustpilot reviewers report fast warranty turnaround. One says a watch "stopped working on 22/06/2026 and I received replacement 26/06/2026. Impressive service" trustpilot.com. This is a minority experience.
Heart-rate accuracy is more mixed than the complaints suggest. A quantified 2023 Reddit hike test found resting, steady-state readings spot-on: "Both the Polar H10 and Scanwatch 2 came up with the exact same average HR of 88" (a 2023 Reddit thread) reddit.com. The weakness is transitional and workout heart rate. Resting heart rate holds up.
Withings Health Mate app screen showing health metricsWithings: the balance owners describe
Discreet analog hybrid design that owners and testers single out first
Sleep tracking one 2024 tester compared to an Oura Ring Gen 3
One app tying scales, watches, BP monitors and the sleep mat together
Clinical-grade ECG that at least one reviewer's cardiologist accepts
Free app with unlimited data storage; subscription is optional
Support runs through bots and email, with no phone line
Battery degradation and back-panel failures reported near two years
Daytime and workout heart-rate accuracy lags Garmin and Apple
Real battery life with features on lands nearer 10 days than the 30-day claim
App redesigns and the Withings+ paywall frustrate long-time users
Common complaints
The negatives are equally consistent, and they cluster around long-term ownership.
Customer support. This is the dominant complaint on Trustpilot. There is no phone line, support runs through bots and email, and warranty handling draws sharp criticism. One reviewer wrote: "Withings has no direct support should you ever need it. There's a store front but no support not in the app not on the web" trustpilot.com. Another, switching to a competitor, asks: "Have you heard of a company that doesn't have a phone number and you can only work with online bots" au.trustpilot.com.
Battery and build near two years. A cluster of 2026 Trustpilot reviewers describe batteries collapsing and case backs detaching, often shortly after warranty. One reports the "analog hands began losing synchronization almost every day" trustpilot.com. Another says: "For the second time the back has come off my scanwatch. Customer services were an absolute joke" trustpilot.com.
The 30-day battery claim. Real-world battery life with features switched on falls well short of the headline. The 2024 tester measured drain that "would actually work out closer to 10 days" trustedreviews.com, and a 2024 Reddit owner reached the same verdict: "there is no way this watch is going 30 days between charges for me and that is just false advertising" reddit.com.
Daytime and workout heart rate. The 2024 tester's main reservation was daytime heart rate: "if you care about tracking heart rate during the day, this isn't a great performer on that front" trustedreviews.com. Resting HR is fine. The gap appears during movement.
Step counting. Reports on step counting are mixed. A 2024 Reddit rant says it undercounts "to the point of 70% of the actual steps" reddit.com, and a fresh 2026 owner independently measured "only 65-70% of your steps" on treadmill and beach counts reddit.com. Another Reddit reviewer found the step counter "seems quite accurate" (a 2024 thread) reddit.com. Treat step counting as inconsistent.
App redesigns and the paywall. Long-time users resent updates that hid data and pushed the subscription. One App Store reviewer says recent updates "made the withings app complete garbage" and they could no longer find weight from their scale (an App Store review anchored to 2023) apps.apple.com. On Reddit, prospective buyers name the same worry: insights being locked behind a premium tier after already spending on the watch (a 2024 thread) reddit.com.
The workout heart-rate criticism is specific: reviewers say resting and steady-state readings hold up, while transitional and high-intensity readings drift. A 2023 hike test matched a Polar chest strap exactly at rest.
Who Withings is for and who it is not
Withings suits one type of buyer and frustrates another.
It is for you if you want clinically-oriented monitoring of heart, sleep and body composition in discreet hardware with long battery life and a free app. The ECG, SpO2 and sleep tracking are the draw, and the analog look is a deliberate feature. If you want one app to hold your scale, watch and blood-pressure readings, Withings delivers that.
It is not for you if you need accurate live workout heart rate or onboard GPS. The watches offer connected GPS only, and reviewers flag daytime and exercise heart rate as the weak spot. It is also a poor fit if phone-based customer support matters to you, because Withings offers none.
One caveat applies to all of this. Sentiment depends on what people rate. The app and device get warm reviews. Buying and support get frustrated ones. Weigh both before you commit.
Withings ScanWatch shown close-up on the wrist
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How we researched this review
We have not used Withings hardware. This review aggregates what real users and one published tester say, drawn from roughly 35 distinct verbatim opinions assembled on 16 July 2026 across four source types.
Trustpilot: the brand page sits at 2.7/5 ("Poor") across 4,403 reviews, 761 in the last 12 months. We captured about 20 of the most recent, dated June to July 2026 trustpilot.com au.trustpilot.com. Trustpilot itself flags that the brand hasn't invited customers recently, so most of these reviewers chose to post because they had a complaint. Read the set as independent and skewed negative.
Apple App Store (Health Mate): a much higher 4.6/5 across 358K ratings, because it rates the free app and device. It does not rate purchase or support. We captured 10 full reviews apps.apple.com. The listing exposes no per-review dates, and Developer-Response dates show several go back to 2018 to 2023, so App Store quotes are date-framed.
Trusted Reviews: one independent published tester (Michael Sawh, 4/5), the most rigorous single account, benchmarked against Garmin, Oura and a chest strap. It was published in March 2024, so we date-frame it trustedreviews.com.
Reddit r/withings: seven threads were captured in full with per-post dates, spanning 2023 to April 2026 reddit.com reddit.com reddit.com reddit.com reddit.com reddit.com reddit.com. One limitation: comment threads could not be retrieved in full, so the Reddit evidence here comes from post bodies only.
This article contains no invented or averaged score. Where the App Store and Trustpilot disagree, we report both scores. They measure different things.
Frequently asked questions
Is Withings accurate for heart rate?
For resting and steady-state readings, reviewers say yes. A 2023 Reddit hike test matched a Polar H10 chest strap exactly at an average of 88 bpm reddit.com. For daytime and workout heart rate, a 2024 tester wrote: "if you care about tracking heart rate during the day, this isn't a great performer on that front" trustedreviews.com. Buy it for resting and ECG use. It is weak for live exercise.
Do I need the Withings+ subscription?
You do not need it. The Health Mate app works without paying and includes unlimited data storage withings.com. Withings+ (US$9.95/mo or US$99.50/yr) adds scores like the Health Improvement Score and a cardiologist ECG review. Some long-time users resent features moving toward the paywall, and one Trustpilot reviewer says a subscription was "set by default in app" trustpilot.com. Check your settings.
How long does the battery really last?
Withings advertises up to 35 days, but reviewers report far less with sensors active. A 2024 tester measured drain that "would actually work out closer to 10 days" trustedreviews.com, and a 2024 Reddit owner independently landed at the same figure, calling the claim "false advertising" reddit.com.
What is the customer support like?
This is the most common complaint. There is no phone line. Support runs through bots and email, and warranty handling draws criticism trustpilot.com au.trustpilot.com. A minority report fast replacements, including one 2026 warranty swap in four days trustpilot.com, but the dominant sentiment is frustration.
Why is the App Store score so much higher than Trustpilot?
The two scores rate different things. The App Store (4.6/5) measures the free app and device experience apps.apple.com. Trustpilot (2.7/5) measures buying and support trustpilot.com. Both are real. Weigh them separately.
Sources
Cameron founded aelívra after years of living an unknown no one could answer — navigating chronic health complexity through a medical system that wasn't built for it. That experience became a conviction: everyone deserves to feel truly alive, and no one should have to accept not knowing as a way of life. His work sits at the intersection of data science and functional health and wellbeing, turning the latest trusted medical research across news, health, wearables, biomarkers, and more into advice everyday people can use on their journeys toward feeling better. Every article is grounded in peer-reviewed evidence and linked to its primary source. This content is for informational purposes only and does not replace medical advice.
